AeeYaa · Customer care
Thoughtful care.
A clear next step.
Returns & refunds. We are here to help, with clear conditions for the pieces worn closest to you.
If something
is not right.
Email service@aeeyaa-global.com within 30 days of delivery for damaged, defective, missing or incorrect items. Include your order number and clear photos of the item, packaging, shipping label and SKU label, where available.
After reviewing and approving your claim, we will arrange a replacement or refund, as appropriate, including applicable shipping costs. We cover return shipping for damaged, defective or incorrect items. Minor outer-packaging damage that does not affect the product is not a product defect.
A change of mind.
A considered return.
You may request a return within 30 days of delivery. This includes ordering the wrong size or color, or deciding an item is no longer needed.
Contact us before returning anything. Once approved, we provide a regional return address and a prepaid return label. A $15 USD return-label fee is deducted from your refund for change-of-mind returns.
Use only the return instructions supplied by our team. Do not return items to the manufacturer, shipping hub or address on the original shipping label.
Made to be intimate.
Handled with care.
Bras
Returns must be unused, unworn, unwashed and in hygienic, resalable condition, with original tags and packaging. Items with signs of wear, stains, odors, makeup or deodorant marks are not eligible for change-of-mind returns.
Adhesive Bras
Only unopened, sealed Adhesive Bras are eligible for change-of-mind returns. Once opened, tried on, used or with the protective film removed, they cannot be returned or exchanged for hygiene reasons. Check your size before opening.
If an item is defective or incorrect, contact us so we can review the issue. These hygiene conditions do not remove any consumer rights that cannot be excluded under applicable law.
Your refund,
step by step.
- Contact our team within the return window and receive approval.
- Attach the supplied label and drop off your parcel, or arrange pickup if the carrier supports it.
- We inspect the returned item and notify you whether the refund is approved.
- Approved refunds go to your original payment method. Allow a few business days for your provider to display the credit.
Gift cards are non-refundable. If a refund has not appeared, check with your payment provider, then contact us if you still need help.
Delivery issues
& order changes.
Check your address carefully. If an incorrect or incomplete address prevents delivery, contact the carrier to arrange redelivery. We do not accept responsibility for customer-provided address errors.
If tracking shows delivered but you cannot find the parcel, check with household members, neighbors and your local delivery office. We do not accept responsibility for theft after confirmed delivery; contact us if you need help reviewing the tracking details.
Request an address change or cancellation within 12 hours of ordering. After that, changes are not guaranteed. Requests outside the return window or conditions may be declined. These policy conditions do not limit consumer rights that cannot be excluded under applicable law.