We want you to feel confident when shopping with AeeYaa Global. If something is not right, please review the policy below and contact us so we can help.
Returns & Exchanges
If you would like to request a return or exchange, please contact us at service@aeeyaa-global.com within 30 days of delivery.
To help us process your request faster, please include your order number, the item you would like to return or exchange, and the reason for your request.
Items must be unused, unworn, unwashed, and returned in their original condition with all tags, packaging, and accessories included.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Returns sent without prior approval may not be accepted.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Defective or Incorrect Items
If you receive a defective item or an item that is different from your order, please contact us within 3 days of delivery at service@aeeyaa-global.com.
Please include your order number, a brief description of the issue, and clear photos of the item, the packaging, and the shipping label.
After reviewing your request, we may offer a replacement, exchange, return, or refund when applicable.
Items must be unused and in their original condition. Returns sent without prior approval may not be accepted.
Items That Cannot Be Returned or Exchanged
We may be unable to accept returns or exchanges in the following cases:
- The item has been worn, washed, altered, or used.
- The item has stains, odors, damage, makeup marks, deodorant marks, or signs of wear.
- Tags, packaging, accessories, or included items are missing.
- The return request was made after the return window.
- The item was sent back without prior approval.
- The item was damaged due to improper care, storage, or handling by the customer.
- The item is marked as final sale, non-returnable, or otherwise excluded from returns.
Product Characteristics
AeeYaa Global products are designed with attention to comfort, fabric feel, fit, and wear. Due to the nature of textile production, the following minor variations may occur:
- Slight size differences due to manual measurement.
- Minor color variation from screen display, lighting, or photography conditions.
- Temporary creases from packaging or shipping.
- Natural fabric texture, scent, or finish variations.
- Small differences in stitching, trim placement, or fabric surface.
These are generally not considered defects unless they significantly affect the use or quality of the item.
Contact
If you have any questions about a return, exchange, or refund, please contact us at service@aeeyaa-global.com.